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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dboydb51

October 10, 2024

5  out of  5
rating by Dboydb51
"Very good"
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Joe

September 30, 2024

5  out of  5
rating by Joe
"Great office to work with."
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Scott Jacobson

May 13, 2024

5  out of  5
rating by Scott Jacobson
"I’ve been with Matt Knizner and his team for 23 years. With a family of 4 we have had multiple home and auto claims. State Farm, which Matt represents with the highest degree of professionalism, has never given us any grief and has always been there for us. I recommend Matt, his team, and State Farm without hesitation or reservation! Thank you Matt, Scott Jacobson"
We responded:
"Scott, I appreciate the review. You are a valued client, and your review means a great deal to my agency."
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Susan Seltzer

May 8, 2024

5  out of  5
rating by Susan Seltzer
"Lora West & the entire staff in your office have always been kind, efficient, understanding & helpful. I feel my best interests are addressed. Thank you."
We responded:
"Susan, Lora is focused on customer service. You appreciate to our efforts is appreciated."
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Marianne

May 6, 2024

5  out of  5
rating by Marianne
"Lora West is a great agent! She is more than willing to help you get the policy that’s best for you. She’ll get you a great price with the most discounts and she handles everything quickly! I would highly recommend using Lora and this office. Everyone is friendly and happy to earn your business!"
We responded:
"Marianne, a 5 start review is huge. Thank you for taking the time to acknowledge Lora's efforts."
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Mike Chaney

May 2, 2024

5  out of  5
rating by Mike Chaney
"I had to file a claim and the team was with me every step of the way. Katelyn was nothing short of tremendous to work with. She guided me as I went through the processes and after all my end was straight she continued to follow up with Statefarm to get my claim filed and get me results and completion of my claim very fast! Great expertise all the way around. Highly recommend working with Katelynn!"
We responded:
"Thank you for the 5 star review, Much appreciated and are here to help as needed."
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Rosanne Sobota

April 21, 2024

5  out of  5
rating by Rosanne Sobota
"Matt and his team provide great personal service! Staff is so friendly and helpful. Their willingness to give explanations and answer questions help me make informed decisions about the coverages I need. Their support through an accident claim was incredible!"
We responded:
"Rosanne, I appreciate your time in providing us a 5 star review. Auto and homeowners claims are why we are in business. We are so glad we could assist you."
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Matt Anderson

April 9, 2024

5  out of  5
rating by Matt Anderson
"Excellent customer service! Katelyn did awesome and is very professional. Very happy with the service!"
We responded:
"Matt thank you for the 5 star review. Katelyn does an exceptional job for my Bell Vernon office. "
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Katelyn Scardanello

April 9, 2024

5  out of  5
rating by Katelyn Scardanello
"The entire staff at Matt’s office is knowledgeable and professional. Great office, great staff and great company! Moving my insurance to this office was the best decision!"
We responded:
"Thank you Katelyn. Auto insurance is just one of many products we in the Mon Valley. We have the best team."
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Randall Destefano

March 24, 2024

5  out of  5
rating by Randall Destefano
"Great state farm! Penn State mat knizner !!!"
We responded:
"We Are... So appreciative for the 5 star review. My Belle Vernon team will be so happy. Thank You!"
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Doug P.

March 20, 2024

5  out of  5
rating by Doug P.
"Lora is my contact at State Farm, and she always goes above and beyond imo. Always gets back to me in a timely manner, and never hesitates to make sure I understand everything completely, and always explains all of my options. State farm is on top of their game as their competitors are nowhere near their quotes; at least since I joined approximately a year ago. I plan to keep Lora as an agent as long as they'll have me!"
We responded:
"Doug, Lora and our Belle Vernon office are dedicated to providing outstanding service. Thank you for your kind words. "
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Gabrielle Muzina

March 14, 2024

5  out of  5
rating by Gabrielle Muzina
"I can’t say enough positive attributes regarding Katelyn! She is always super helpful and pleasant and has helped me countless of times with any questions, concerns, or issues I’m having."
We responded:
"Wow. I will be sure to share your comments with Katelyn. Your 5 star review is appreciated. "
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Nate Utz

February 21, 2024

5  out of  5
rating by Nate Utz
"Matt's office staff was able to help with a claim that my other agent was not."
We responded:
"It always helpful to have someone in your corner. "
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tairra boyd

February 21, 2024

5  out of  5
rating by tairra boyd
"Katelyn was so knowledgeable and helpful. She provided a quote super fast and knew exactly how to save us money while maintaining the levels of coverage we needed. I highly recommend working with her!"
We responded:
"Thank for the kind words. I will be sure the let Katelyn know of your review. "
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Dougie DeCosta

February 13, 2024

5  out of  5
rating by Dougie DeCosta
"I have had a very chaotic and busy time lately while needing to switch insurance providers. Lora Dawn West went above and beyond with all of the assistance I needed. She was able to work with me on a very tight schedule. The service provided by her was the deciding factor on what provider I chose. I could not be happier with the entire experience! Thank you for making a difficult situation smooth and easy! Very happy!"
We responded:
"Dougie, thank you for your business. I will be sure to pass along your kind words to Lora."
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Fran Prewett

February 12, 2024

5  out of  5
rating by Fran Prewett
"Katelyn: Very prompt Very courteous Very efficient Kudos to State Farm and their excellent staff"
We responded:
"5 star review...WOW. Katelyn is very thorough and is willing to help as needed. I appreciate the 5 star review. Thank You!"
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Jen Gross

February 7, 2024

5  out of  5
rating by Jen Gross
"Lora is super nice and helpful. We switched homeowners and car insurance companies a few months ago to save money and so far we’re loving State Farm."
We responded:
"Jen, That is awesome. We are glad you had a pleasant experience working with Lora. Thank you for sharing. "
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William Snodgrass

February 6, 2024

5  out of  5
rating by William Snodgrass
"My experience with Katelyn was excellent. She was super helpful and handled my situation with professionalism. It was a great experience to have interacted with an employee like her."
We responded:
"Bill, It is so nice to hear from a long-term client like you. Your business means so much to us. I will be sure to pass your kind words on to Katelyn."
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Finfrock Family

February 1, 2024

5  out of  5
rating by Finfrock Family
"Working with State Farm is always a breeze. If you call, ask for Donna. She is very knowledgeable and patient with her customers. Thanks for always taking care of us."
We responded:
"Ron we are here to assist as need. Thank you for sharing."
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Zach Harshbarger

January 31, 2024

5  out of  5
rating by Zach Harshbarger
"These guys helped me save over $100 in car insurance and times like this that helped tremendously!"
We responded:
"Zach, savings is just the start of our services. We are here as needed and will be available to assist with all your service needs. Thank you for the positive feedback. "
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Jacob Yanosky

January 18, 2024

5  out of  5
rating by Jacob Yanosky
"Very nice and patient and is extremely capable at solving problems and answering questions. All in all very good service"
We responded:
"Jacob, I am glad you had a positive experience with my team. They are all willing and available to assist with all your insurance needs. Thank you for your kind words."
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Chad Layhue

November 17, 2023

5  out of  5
rating by Chad Layhue
"Had a pipe break in my wall and called my agent and they were all over it, had a restoration company out next day. As time went on and it was out of the agents hands we had an issue where the adjuster was trying to deny the claim. I called into Matt’s office to speak to Donna(superstar) and she made a few phone calls and we had a new adjuster out to inspect the house and paid the claim same day. You can not beat Matt’s agency and Donna will literally get the job done every single time."
We responded:
"Chad you are correct. Donna and my team will work hard for you. It is nice to have local representation when you have a claim."
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Alex Muccioli

July 25, 2023

5  out of  5
rating by Alex Muccioli
"I highly recommend. The service quality of working with Lora West is truly exceptional."
We responded:
"Alex, Thank you for your confidence in my agency. Lora is very customer focus and will work hard for you."
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General Information

July 24, 2023

5  out of  5
rating by General Information
"Lora West has been extremely helpful, patient, and knowledgeable. There is a high level of customer satisfaction and appreciation for the personal touch that doesn't always exist at many other companies."
We responded:
"Much appreciated. Thank you for the 5-star review."
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Chris Wilson

June 27, 2023

5  out of  5
rating by Chris Wilson
"Donna at this office is so professional and helpful. I had a tough insurance situation and she was able to resolve for me with ease!"
We responded:
"Chris, Donna is amazing. She can work through the issues and make sure you get the answers quickly. I will pass along your kind comments. "